Refund Policy

LXNZ currently offers digital products such as Serum presets, sample packs and other downloadable music-production content, as well as the PC game Steal It.

Because these products are delivered digitally, refunds are generally not available once the digital product has been delivered and the applicable legal requirements for the loss of the right of withdrawal have been fulfilled.

Nothing in this Refund Policy limits any statutory consumer rights that cannot legally be excluded.

For consumers in the European Union and other jurisdictions where a statutory right of withdrawal applies, the applicable statutory rules remain unaffected.

For immediately delivered digital content, the right of withdrawal may expire once the digital delivery has begun, provided that the customer has expressly consented to the immediate delivery and acknowledged the loss of the right of withdrawal where required by law.

If you are unable to download or access a product because of a technical problem, please contact us.

We will make reasonable efforts to resolve the problem or provide the product again.

If the problem cannot reasonably be resolved, an appropriate refund may be provided — for Steal It, for example, if the game does not run on a PC that meets the stated system requirements.

For questions regarding a purchase or to request assistance with a technical problem, please contact us using the contact information provided on the website or in your purchase confirmation.

Please include your order number and the email address used for the purchase.

Steal It is sold through itch.io, which processes its payments and refunds; please contact us and we will arrange a refund through itch.io where it applies. Payments and refunds for other products are processed through Lemon Squeezy, which acts as the Merchant of Record for purchases made through the store.

Please listen to the available demos and review the product description before purchasing. For Steal It, please check the system requirements and screenshots on the product page.

Minor differences in sound resulting from different versions of Serum, DAW settings, effects, presets or individual production setups do not by themselves constitute a technical defect.

We may update this Refund Policy from time to time. The version published on this page will apply to purchases made after its effective date.